In this book personal development coach Mary Hartley explains the secrets of assertiveness – of how to communicate with other people in ways that are confident, effective – but also considerate. Mary reveals the simple steps you can take to help you relate to other people honestly and openly in every area of your life – at work, with your friends and family and in your love life. You will discover that you can be true to yourself and your needs without hurting or diminishing other people.
You feel like you’re not being heard but you don’t want to have to scream.
Packed with practical strategies & exercises, this book will show you how to be confident, assured and proactive – with style.
Mary Hartley is a writer and personal development coach who leads workshops and training courses in a wide range of personal development fields. She is the author of several books including The Good Stress Guide, How to Cope With Stress at Work and How to Listen So People Will Talk.