How to be Assertive with Wit, Style and Grace

In this book personal development coach Mary Hartley explains the secrets of assertiveness – of how to communicate with other people in ways that are confident, effective – but also considerate. Mary reveals the simple steps you can take to help you relate to other people honestly and openly in every area of your life – at work, with your friends and family and in your love life. You will discover that you can be true to yourself and your needs without hurting or diminishing other people.

Mary offers tips on effective communication and body language as well as guidance on how to handle common situations, including dealing with criticism, giving an honest opinion, coping with intimidation and overcoming shyness. You can get what you want from a relationship and handle your career challenges with Mary’s Smart Girl’s Guide to Getting What You Want. Full of fun illustrations and humour, this is a book all women will want to treasure and turn to time and time again.
Packed with practical strategies & exercises, this book will show you how to be confident, assured and proactive – with style.

• What assertiveness is and why it matters
• How to avoid aggression, passivity and manipulation
• Tips for handling tricky situations including put-downs and dealing with bullies
• Mastering assertive body language and communication

About Mary Hartley

Mary Hartley is a writer and personal development coach who leads workshops and training courses in a wide range of personal development fields. She is the author of several books including The Good Stress Guide, How to Cope With Stress at Work and How to Listen So People Will Talk.