Do your disagreements often escalate into rows? Do you get crossed wires when talking to your stressed partner, difficult teenager, over-worked colleagues or demanding boss? Drawing on 25 years of study and experience, Rob Kendall reveals:
This uniquely accessible guide to expert conversation will put superb communication skills at your fingertips.
Rob Kendall has worked with over 60 organizations, including the 2012 London Olympics, Virgin and BBC Worldwide, teaching conversation skills to business leaders, sports professionals, teenagers and many others. For more information, go to www.conversationexpert.com