Why conversations go wrong and how to fix them

Do your disagreements often escalate into rows? Do you get crossed wires when talking to your stressed partner, difficult teenager, over-worked colleagues or demanding boss? Drawing on 25 years of study and experience, Rob Kendall reveals:

• How to stop conversations becoming destructive arguments
• How to prepare for and conduct challenging conversations
• How to reduce defensiveness in others

This uniquely accessible guide to expert conversation will put superb communication skills at your fingertips.

About Rob Kendall

Rob Kendall has worked with over 60 organizations, including the 2012 London Olympics, Virgin and BBC Worldwide, teaching conversation skills to business leaders, sports professionals, teenagers and many others. For more information, go to www.conversationexpert.com